Marathon Health is part of your benefits package

Marathon Health is a national leader in direct primary care, offering onsite, near-site, and virtual primary care to employers, unions, and other organizations.

We operate patient-centered health centers where patients can get 90% of the medical services they need from an experienced provider, at little to no cost. Marathon providers are dedicated to your healthcare and are easy to reach at convenient locations near your home or work, as well as virtually (by phone or video). Our care teams strive to provide a personal level of care and are available around the clock by phone for urgent health matters.

Employees, employers, union funds, union members and insurance companies have seen significant healthcare cost increases each year; we’re on a mission to fix the broken healthcare delivery model that causes them. With Marathon Health, you gain an additional choice to address the cost and quality of the healthcare you receive. Your access to Marathon gives you high-quality, low or no-cost primary care through your Marathon provider.

Marathon Health is available to employees, pre-65-year-old retirees not eligible for Medicare, and dependents covered under the following SHBP/SEHBP Plans:

• Horizon NJ DIRECT/Aetna Freedom plans
• Horizon OMNIA/Aetna Liberty Plus plans
• Horizon CWA Unity DIRECT/Aetna CWA Unity Freedom plans
• Horizon or Aetna NJ Educators Health Plans
• Garden State Health Plan

As a Marathon patient, you have 24/7 access to your care team for immediate needs. You can receive a scope of virtual and in-person services that includes everything from routine checkups and urgent needs to chronic condition management, mental health screenings, wellness counseling, and more. Additionally, your Marathon provider has more time during your appointment to listen to your specific concerns, goals, and needs and can help support healthy lifestyle changes that make sense to you.

No, it should do just the opposite. Most visits to a Marathon Health center are at little to no cost. There’s also no charge for phone, secure messaging, or other remote interactions with your doctor. There are some tests and procedures that are billed to your primary insurance at rates that are usually much lower than with other doctors. Services that aren’t covered by Marathon may still be covered by your employer or union's benefits plan.

Marathon providers see 70% fewer patients than a typical primary care doctor, allowing them to spend more time with you when you need it, start appointments on time, and provide you with flexible appointment availability. They also believe in caring for the whole person — physical health, mental health, exercise, and nutrition — that’s affordable and accessible for all.

Yes, in most cases you can keep seeing your established PCP as well as any specialists you currently use. Your Marathon provider can serve as a supplement to your established care. Of course, your Marathon providers would be delighted to also serve as your PCP, if you’d like to switch.

We recommend that you make your Marathon provider your first point of contact for any health concerns. They provide a personalized level of service and can also help you manage your overall care. So, instead of waiting to see a specialist to receive care, you can take advantage of the variety of services offered at your health center and through virtual care. We recommend that — immediately after registering — you schedule your welcome appointment so your doctor can get to know you, your health history and concerns, and answer any questions you may have.

Your Marathon health center has an after hours call center that is available 24/7 in addition to the Marathon app. This means that you can call the health center anytime to reach your care team and explain the health issue. They’ll work with you on what to do for your situation, whether it’s addressing your concern virtually, scheduling an appointment for the next business day, or directing you to the most appropriate local care setting.

Your Marathon health center is not an urgent care or walk-in clinic, though we provide many services that can help avoid an urgent care visit. Scheduling your appointment for same-day or next-day needs for immediate care allows you to get in at your preferred time. You won’t experience the long wait times that are common at walk-in clinics. You can also choose to schedule a virtual appointment with a trusted provider from the comfort of your own home.

Yes, Marathon can help to manage your refills and dosage changes. Simply call your health center for more information. Certain refills can be handled remotely by phone or online, without the need for an in-person office visit.

Marathon is always here for you if you’re ill or injured, even if you’re a new patient. However, we recommend scheduling your first appointment before you get sick. Doing so allows us to get to know you, your medical history, and your health priorities. Plus, Marathon employs screening protocols that may catch a health issue early on before it becomes urgent or chronic.

Visit my.marathon.health to create your online account and get started. Or call Patient Support at 866-434-3255.